I was interested to read this blog post by Beth Kanter from April 2009 which describes her meeting with Chad Nelson, the Environmental Director at the Surfrider Foundation. Chad describes the Foundation's efforts to map online and offline activists, and how they strive to move people through the ladder of engagement. You can watch the video as Chad speaks and also read Beth's reflections on social networks. This piece made me reflect on how organizations measure the number of engaged supporters. When I work with organizations and clients, I'm constantly interested in gathering metrics from various sources, and then finding ways to understand how valuable these metrics might be to discern communications and fundraising trends. I've become very dependent on Google Analytics and email metrics, but this presentation on Surfrider Foundation reminds me that many important metrics come from other real-world sources, and we need to think of ways of reflect those within the context of measuring things online.





